Customer Services

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Ordering Online

How do I pay for my online order?

You can pay online using either Credit or Debit cards and also via PayPal. We accept Visa, Mastercard, Maestro, Visa Electron and Visa Debit.

What do I do if I don't want to place my order online?

We are happy to accept orders over the phone. Please call us on 01625 613333 and let us know how we can help.

I can't find what I'm looking for online.

We aim to make sure everything you see in store is available online as well. However, if you can't find what you're looking for, please ring and we'll be happy to help. Call us on 01625 613333.

Can I change my online order?

Once you've placed an order online, it's not possible to make amendments or changes via the website. However, if you contact us as soon as possible we will see what we can do.

Why is the colour different online?

Colours and textured don't always look the same on screen - things can sometimes look darker or more bobbly than they really are! To avoid disappointment, we recommend you visit our store to see things in the flesh as it were, or you could always order a swatch before you purchase. It's not always necessary, but you might want to do this to be on the safe side. We also like to remind customers that products are made from reclaimed materials and are unique and therefore no two products ever look exactly the same - that's what makes them so special.