OUR MACCLESFIELD STORE
TERMS & CONDITIONS
EASY MONTHLY INSTALMENTS
Seen something that you think would be the perfect addition to your home? Why not spread the cost and make our fabulous furniture that even more affordable with our Home Finance option! Want to know how? Well, it’s simple! You can make regular monthly payments for a fixed amount over a set time, so you always know where you stand. (Subject to status. Minimum spend applies).
Check out the Home Finance options we can offer you:
Up to 24 months Interest Free Credit (0% Typical APR) - 10% deposit
6 months interest free credit for orders over £600
12 months interest free credit for orders over £1000
18 months interest free credit for orders over £1500
Up to 48 months Classic Credit (9.9% Typical APR) - 10% deposit
24 months classic credit for orders over £600
36 months classic credit for orders over £500
48 months classic credit for orders over £500
(Order value excludes delivery charge)
IT'S SIMPLE TO DO
Our Home Finance is easy to arrange – in fact, we’ll do all the hard work for you! So sit back and relax.
- Fell in love with that perfect piece of furniture? Add it to your bag and checkout as normal.
- Click on ‘Home Finance’ option during the payment method selection and use our handy credit calculator to select a monthly payment amount and period that suits you.
- Next, you’ll be asked to fill in some details, so you should have the following to hand:
- Previous address if you’ve moved in the last three years. (We can only deliver your order to the address that has been used to apply for House Credit. Purchases via House Credit can’t be delivered to an alternative address).
- Bank details (including account number and sort code).
- Email address and contact telephone number.
- Daytime and / or evening number plus your work number – these should include at least one landline.
- Employment and income information.
4. You’ll then be taken to our trusted and highly secure finance partners; V12 Retail Finance where you can complete your online credit agreement and pay your deposit.
5. Once accepted, you’ll receive a conformation email within 24 hours.
Please remember that any finance offer is subject to acceptance. If you have been successful, you will be asked to ‘esign’ your agreement online. Should, for whatever reason, your application be unsuccessful - we will get in touch and chat through alternative ways to place your order for you.
ARE THERE ANY RESTRICTIONS?
To make sure that Home Finance is right for you, there are some restrictions in place:
- You must be 18 years of age or over
- You can pay the 25% deposit by debit or credit card
- You’re in permanent full (16+ hours per week) or part time employment (16 hours or less a week), self-employed, retired or receive Disability Allowance
- You have lived in the UK for at least 36 months and will continue to do so
- The furniture must be delivered to your home address.
WHAT IF YOU’D LIKE TO CANCEL YOUR ORDER AFTER APPLYING FOR CREDIT
If you’d like to cancel your order, please let us know at the earliest opportunity by calling or sending an email to our team. Your deposit will be refunded back on to your chosen debit or credit card. It can take up to 14 days for this to display in your account.
Telephone: 01625 613333 / Email: email@example.com
FROM A NAME YOU CAN TRUST
Your interest-free credit agreement is provided on behalf of Arighi Bianchi by V12 Retail Finance, who also supply finance for some of the UK’s best-known high street brands. So when it comes to helping you get the look you want for your home, you’re in good company. Arighi Bianchi Ltd are a credit broker and not a lender.
NEED A HAND?
If you’d like someone to help out with your application, just call our Customer Service Team who’ll be happy to lend a hand.
Telephone: 01625 613333 / Lines are open: Monday - Friday: 8am - 8pm / Saturday: 9am - 5.30pm / Sunday: 11am - 5pm
V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Address: 20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
- Where is your store?
Our store, which is a Grade II* listed building inspired by the original Crystal Palace, is located in the town of Macclesfield, cheshire. Famous for its silk heritage, our ancestors journeyed here from Italy.
We're located in the centre of Macclesfield just across the road from the train station.
- How do I pay for my online order?
You can pay online using either Credit or Debit cards and also via PayPal. We accept Visa, Mastercard, Maestro, Visa Electron and Visa Debit.
- What do I do if I don't want to place my order online?
We are happy to accept orders over the phone. Please call us on 01625 613333 and let us know how we can help.
- I can't find what I'm looking for online.
We aim to make sure everything you see in store is available online as well. However, if you can't find what you're looking for, please ring and we'll be happy to help. Call us on 01625 613333.
- Can I change my online order?
Once you've placed an order online, it's not possible to make amendments or changes via the website. However, if you contact us as soon as possible we will see what we can do.
- Why is the colour different online?
Colours and textured don't always look the same on screen - things can sometimes look darker or more bobbly than they really are! To avoid disappointment, we recommend you visit our store to see things in the flesh as it were, or you could always order a swatch before you purchase. It's not always necessary, but you might want to do this to be on the safe side. We also like to remind customers that products are made from reclaimed materials and are unique and therefore no two products ever look exactly the same - that's what makes them so special.
Click and Collect
- How does click and collect work?
Our Click & Collect service is ideal if you want the convenience of shopping online, without the added cost of delivery. Open Monday to Friday, from 9:00 am to 5:00 pm (plus every other Saturday 9:00am to 5:00pm).
This way you can order your item/s online and then pick them up from our Collection Point when they arrive in stock. You might also get your order earlier than expected as you won't need to wait for a delivery slot.
Here's a step by step guide of what to expect if you choose to click & collect your order;
1. Place your order online
Almost all of our products are available for click & collect, but make sure to check that click & collect is available for the item/s you are ordering.
Once you've chosen your item/s, proceed to the checkout and we'll ask if you would like to collect your products from our warehouse.
*Please make sure you double check the product dimensions before choosing click & collect – there’s nothing worse than finding out that something won’t fit in the boot! Most of our products also come fully assembled and you can always give us a ring if you have any questions or queries.
2. Order confirmation
Shortly after you've placed your order online you'll receive a confirmation from our sales team, who will also be able to advise you on estimated arrival time for your order.
*Please keep in mind the delivery time that was stated on the item/s you ordered, as this also includes the time it takes for your order to arrive with us.
If your order is already in stock, our sales team will give you a number to contact in order to arrange a collection date with our delivery team.
3. We'll contact you when your order arrives with us
Once your order is ready for collection, our delivery team will contact you to let you know and arrange a day for collection.
4. What to bring with you when collecting your order
Please make sure to bring with you a piece of identification (driving license or bank card) and a second person to help if needed, as staffing levels may vary we cannot always guarantee someone will be on hand to help load up larger orders.
5. Collection point location
Our collection point is open Monday to Friday, 9:00 am to 5:00 pm (plus every other Saturday 9:00am to 5:00pm) and is located at our Halles Warehouse, a 5-minute drive from the store.
Download and print the Collection Point map here.
- What are the Terms and Conditions for Gift Vouchers?
This voucher may be exchanged in store at Arighi Bianchi and within our Café Bar for amounts equal to or above the value shown. We cannot exchange vouchers for goods lower than the face value. Please note that vouchers cannot be exchanged for cash or used within the Hammonds or French Linen Departments. Arighi Bianchi cannot accept liability for lost, stolen or damaged vouchers. Vouchers are not currently valid for use online, but feel free to browse at www.arighibianchi.co.uk
- Do gift vouchers have an expiry date?
All of our Gift Vouchers are valid for 12 months from the date of issue.
- How do I buy Arighi Bianchi gift vouchers?
Gift Vouchers can be purchased online or in store.
- Can gift vouchers be used in the Cafe?
Our gift vouchers can be used both throughout the store and in our Café Bar for amount above or equal to that of the voucher.
Please note that vouchers cannot be exchanged for money or goods less than the value shown.
Finance - 0% Interest Free Credit
- How do I apply for Finance?
We offer Interest Free Credit through Barclays Partner Finance online, in store or over the phone on 01625 613333.
You can choose to spread the cost with interest free credit on all orders £1000 and over.
Interest free credit is available over a fixed period of 12, 18, or 24 months. A minimum deposit of 25% is required on purchase and finance will be calculated based on the remaining balance. Please see below for the options available:
- 12 months interest free credit between £1000 and £1999 (excludes deposit amount)
- 18 months interest free credit between £2000 and £3999 (excludes deposit amount)
- 24 months interest free credit over £4000 (excludes deposit amount)
Credit is Subject to application & status.
Arighi Bianchi & Co Limited acts as a credit broker and not the lender. Barclays Partner Finance acts as the lender.
To qualify for finance applicants must:
- Be 18 years or over on application date.
- In permanent UK residence - minimum of 3 years.
- Fulfil one of the following employment criteria:
- In regular, permanent employment working a minimum of 16 hours per week (including students).
- Retired from regular employment - minimum age 50.
- Not working through disability.
- Self employed.
If your finance application is unsuccessful we will contact you separately to discuss other payment methods in order to continue your order. If the event that you wish to cancel your order, once you have informed us in writing (by either email or post) any deposit held will be refunded back to your payment card.
Arighi Bianchi & Co Limited, The Silk Road, Macclesfield, SK10 1LH (registered no. 66706) acts as a credit broker and not the lender. Arighi Bianchi & Co Limited only offers financial products from Barclays Partner Finance. Barclays Partner Finance acts as the lender. Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 311753) Registered in England. Registered No 2901725. Registered office: 1 Churchill Place, London. E14 5HP.
Cancellation and Returns
- What if I wish to cancel my order?
The following information applies to orders placed on the Arighi Bianchi website and telephone orders only (if you have purchased in store, please speak to a member of our sales team for more information).
In compliance with the Consumer Contracts Regulations, you have a cooling off period, during which time you can cancel your order with us. The cooling off period starts the moment you place your order and up to 14 days from the day you receive your item/s. Your cancellation must be sent to us within these 14 days in writing either by email to firstname.lastname@example.org or post to Arighi Bianchi, Silk Road, Macclesfield, SK10 1LH.
- Cancellation pre-delivery:
If after placing your order you have a change of heart and wish to cancel, all you need to do is let us know as soon as possible in writing by email to email@example.com or by post. Please remember to quote your order number and any additional relevant information.
If the item/s you ordered was marked as in stock, you can cancel at any time before delivery or collection from our warehouse (if you opted to click & collect your order).
If the item/s you ordered were not marked as in stock (but were made to order, bespoke or not in stock) it is likely that we will have commissioned a supplier to make it/them for you and therefore are not subject to the Consumer Contracts Regulations. In this instance, cancellation requests are at the discretion of Arighi Bianchi and in order to cancel we may have to pass on any reasonable costs borne by the company - this can be up to 25% of your total order value.
- Cancellation post-delivery:
If after receiving your item/s you have a change of heart and wish to return it/them, you have up to 14 days from the day you receive your item/s to contact us in writing by email to firstname.lastname@example.org or by post. Please be aware that if you are returning the item/s, and they have no defects or faults, you will be required to arrange and pay for the costs of returning them. If you are not able to arrange to return your item/s, we can arrange to collect the goods for you and we reserve the right to charge you the direct cost of collection.
It is your responsibility to ensure that the goods are in excellent and unused condition, with the original packaging used where available to protect the item/s for its return journey. Once received back at our warehouse, we will inspect the item/s to ensure everything is as expected and complete, at which point we will arrange for a refund using the same method as your original payment (where possible).
Please note if the item/s you ordered were not marked as in stock (but were made to order, bespoke or not in stock) it is likely that we will have commissioned a supplier to make it/them for you and therefore are not subject to the Consumer Contracts Regulations. In this instance, cancellation requests are at the discretion of Arighi Bianchi and in order to cancel we may have to pass on any reasonable costs borne by the company - this can be up to 25% of your total order value.
If you have noticed a defect or fault on your item/s, please make a note of this on your delivery note and contact us as soon as you are able. We will work with you to resolve any issues as quickly as possible and in line with the Consumer Contract Regulations.
Any item/s that are returned to us must be sent to our main warehouse where our delivery team will inspect the item/s and let you know what will happen next;
Our main warehouse is open Monday to Saturday – 9am-5pm and closed Sundays.
Due to hygiene reasons pillows, duvets, and mattresses with opened packaging cannot be returned unless in accordance with your legal rights – for example, if the product was confirmed as defective by us.
- What if the item/s is faulty?
If you have noticed a defect or fault on your item/s, please make a note of this on your delivery note and contact our Customer Services team on 01625 613333 as soon as you are able. We will do our best to help resolve any issues that you have as quickly as possible and in line with the Consumer Contract Regulations.
Our Customer Service team is available Monday to Friday, 9.30am-5.30pm.
If you are not entirely satisfied with your purchase, please contact our Customer Services team on 01625 613333 where will do our best to help resolve any issues that you have.
To provide you with peace of mind when shopping with us and to demonstrate our commitment to responsible retailing, Arighi Bianchi is a fully registered member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org.
Terms & Conditions
This website is owned and operated by Arighi Bianchi Limited. Throughout the site, the terms “we”, “us” and “our” refer to Arighi Bianchi whose registered office is The Silk Road Macclesfield, Cheshire, SK10 1LH. Our company registration number is 66708 (England & Wales). VAT number GB257128107.
Before placing an order if you have any questions regarding these terms and conditions, or have any comments or complaints on/or about our website then please contact us on 01625 613333 or email email@example.com. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you upon ordering; "We/us" means Arighi Bianchi; "Website" means the website located at www.arighibianchi.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Intellectual property and right to use
All rights, including copyright, in/on this website are owned and/or licensed to Arighi Bianchi. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Limitation of Liability
The information contained in this website is for general information purposes only. Every effort is made to ensure that all the information provided by Arighi Bianchi is up to date and correct, including ensuring that prices quoted are correct at the time of publishing and that all products have been fairly described. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Arighi Bianchi shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Every effort is also made to keep the website up and running smoothly. However, Arighi Bianchi takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Any loss of goodwill or reputation; or
- Any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
- Use of the website
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
Through this website you are able to link to other websites which are not under the control of Arighi Bianchi. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Ensure to check the information in any tick boxes that may indicate your choice to sign up/not sign up to our mailing lists.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by informing us either by phone, writing or e-mail and we will carry out your request. We will not sell, distribute or lease your personal information.
- If you believe that any information we have regarding you is incorrect or incomplete, please inform us as soon as possible and we will promptly correct any information found to be incorrect.
- Purchase of Products
We will take all reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract Creation and Electronic Contracts
The technical steps required in creating the contract between you and us are as follows:
- You place the order for your products on the website by completing the check-out process, which you will be guided through by a series of simple instructions/prompts.
- You will have the opportunity to change your order up until you select to ‘Place your Order’.
- We will send to you an order acknowledgement e-mail detailing your order number and products that you have ordered. Please check you spam/junk e-mail folders if you have not received the acknowledgement e-mail within 45 minutes. Note that this is not an order confirmation or order acceptance from Arighi Bianchi.
- Once payment has been authorised we will contact you to confirm that your ordered has been processed and advise you on an approximate delivery date.
- We will contact you when the goods arrive in our warehouse confirming that delivery arrangements need to be made. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our terms and conditions.
It is recommended that you retain all e-mails relating to you order/contract.
Non-Acceptance of your Order may be a result of one of the following:
- The product you have ordered is unavailable from stock.
- We are unable to obtain payment authorisation.
- We have found a pricing or product description error.
- You live outside of our delivery areas
- Your failure to meet the eligibility to order criteria set out in the Contractual Capacity terms and conditions section.
The contract will be concluded in English.
If we do cancel you order/contract we will notify you by e-mail and will refund to you any sum paid to us by you (in respect of the current order/contract) as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obligated to offer any additional compensation for any inconveniences suffered.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must: - Register by providing your real name, phone number, e-mail address, payment details and other requested information. Be over 18 years of age. Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Description of Products
Each product purchased is sold subject to its description which sets out additional specific conditions related to the product. Including, without limitation, terms and conditions concerning estimated delivery times and aftercare service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of publishing when the relevant information was entered onto the system. Images are for illustration purposes only and should not be relied on for colour and size.
Arighi Bianchi does not hold or store any card data supplied by the user, as all payments are carries out through a secure payment gateway to provide the user with the utmost security. We are also fully PCI compliant. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery information section of this Website. Payment can be made by any of the methods specified in the payment/confirmation section of this website and payment will be debited and cleared from your account upon order. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
- Conclusion of Contract
This website and the prices shown constitute an invitation to trade and not an offer capable of acceptance. At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made. Arighi Bianchi reserves the right to cancel any order at its discretion and at any time before the point of dispatch, including for technical reasons.
- Cancellation & Returns
For information on cancellation and returns please click here.
At Arighi Bianchi & Co Ltd we are committed to our customers, and your privacy is a priority to us. To comply to new GDPR legislation, we want to ensure you have as much information as possible.
- What information do we collect about you?
- How we use the information about you?
- Sharing data with third parties
- Access to your information, correction, and how we ensure it is maintained
What information do we collect about you?
We collect information about you when you place an order with us for products or services. We also collect information when you voluntarily opt in for marketing preferences, complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies, please see our Cookies Policy for more information.
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our site.
For us to fulfill an order we will ask for, and collect, information relating to your name, email address, mailing address, phone number and card information where appropriate (although any payment information the user provides will not be stored). Users may, however, visit our site anonymously and we will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.
How will we use the information about you?
We collect information about you to process your order, and if you agree, to send you email, postal, and SMS marketing preferences to you about other products and services we think may be of interest to you. In processing your order, we may send your details to, and also use information, from credit reference agencies and fraud prevention agencies.
Data retention period
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Under legitimate interests, we have the right to keep your details on record for our service and guarantee policies. Your personal information we use for marketing purposes will be kept until you notify us that you no longer wish to receive this information (This must be done in writing)
Arighi Bianchi may collect and use user’s personal information for the following purposes;
to improve customer service (information you provide will help us respond to your customer service requests and support needs more efficiently);
to personalise user experiences (we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site);
to process payments (we may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service);
to run a promotion, contest, survey or other site feature (to send users information they agreed to receive about topics we think will be of interest to them);
to send periodic e-mails (we may use the email address to send user information and updates pertaining to their order. It may also be used to respond to enquiries, questions and/or other requests. If a user decides to opt-in to our mailing list, they will receive e-mails from us including company new, updates, products and/or service information. If at any time the user would like to unsubscribe from receiving future e-mails, we include the unsubscribe instructions at the bottom of each e-mail. User may also contact the site to be removed from our mailing list.
We adopt appropriate data collection, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Our legitimate interest policy
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Arighi Bianchi & Co Ltd, including:-
selling and supplying goods and services to our customers;
protecting customers, employees and other individuals and maintaining their safety, health and welfare;
promoting, marketing and advertising our products and services;
sending promotional communications which are relevant and tailored to individual customers;
understanding our customers’ behaviour, activities, preferences, and needs;
improving existing products and services and developing new products and services;
complying with our legal and regulatory obligations;
preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
handling customer contacts, queries, complaints or disputes;
managing insurance claims by customers;
protecting Arighi Bianchi & Co Ltd, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Arighi Bianchi & Co Ltd;
effectively handling any legal claims or regulatory enforcement actions taken against Arighi Bianchi & Co Ltd
More information can be found on the ICO website
We would like to send you information about products and services of Arighi Bianchi & Co Ltd which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. Arighi Bianchi & Co Ltd will not share your information for marketing purposes with companies outside Arighi Bianchi & Co Ltd.
Sharing data with third parties
We use a third-party provider, MailChimp, to deliver our email newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
Online and Offline advertising
We currently use a third party for retargeting and online marketing campaigns.
We use All Response Media Ltd. for our analysis and optimisation and they utilise your non-personal data to plan and optimise media campaigns to most effectively deliver our marketing strategies and ensure the ads that you receive from us are relevant to you. They do this through Performance, Analysis and Targeting cookies.
‘Performance’ cookies collect information about how the publisher’s website works e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you as an individual – all the information collected is anonymous and is used to help us improve how the website works. PLATFORMS: GOOGLE ANALYTICS
‘Analysis’ cookies are used to profile user behaviour and optimise marketing campaigns e.g. we may track which creative and medium has more resonance with the target audience. This is designed to ensure relevant ads are served to you, to deliver a better experience with the brand. PLATFORMS: TAG4ARM, DOUBLECLICK*, CARBON**, FACEBOOK
‘Targeting’ cookies use the insight from the analysis to match the user with the relevant product and services. This includes retargeting a user as part of a digital audience (a grouping of cookies with similar interests based on the insight - not an individual) after they visited our publisher’s websites. PLATFORMS: DOUBLECLICK*, CARBON**, FACEBOOK
*Please note that through DoubleClick media partner cookies are housed that are dependent on agreed media activity in any given month. For example, this includes but is not limited to, Google, Facebook, DoubleClick Bid Manager, Sizmek etc.
**Please note that Carbon utilises Neilson and the DoubleClick Bid Manager to facilitate ad serving.
When someone visits www.arighibianchi.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Access to your information and correction
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at the address below, stating which marketing preference you no longer wish to receive. You may ask us to correct or remove information you think is inaccurate.
If you would like a copy of some, or all of your personal information we hold about you please contact us at the following address.
*Please note: we are unable to accept requests over the telephone*
The Data controller
Arighi Bianchi & Co Ltd
The Silk Road
Or email firstname.lastname@example.org
- Cookies Policy
Our site uses “cookies” to enhance user experience and to track user habits so that we can record how users use and interact with our website. Users maybe wish to disable cookies, however in order to make full use of the online shopping and personalised features on our website, your computer, tablet or mobile device will need to accept cookies, as we can only provide you with certain personalised features of this site by using them. Please note that cookies cannot harm your computer. Our cookies don't store sensitive information such as your name, address or payment details: they simply let us know follow your actions throughout the use of our website. If you would prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to do this, then please note that some parts of the site may not function properly.
Anonymous tracking data is also collected by the web analysis tool Google Analytics using cookies that are able to be used to generate traffic and trend indicators.
Third Party data tracking
Tag4ARM - All Response Media Ltd. analytics performance measurement tag
We use the Tag4ARM to measure site visits and conversions and overlay this with offline advertising to measure the impact of the media. This tag might activate cookies from Carbon, Neilson and DoubleClick Bid Manager to build digital audiences related to offline advertising (dependant on agreed engagement). We use this data to produce results that measure and optimise the media effectiveness. Digital audiences might be used for retargeting (dependent on agreed engagement).
DoubleClick - All Response Media Ltd. digital measurement tag
It collects website usage and engagement. Third party pixels may be activated in accordance with the media plan for any given month. A list of these third-parties and their privacy policies can be found here: www.allresponsemedia.com/our-suppliers We use DoubleClick and agreed third-parties to measure site visits and conversions from digital activity to quantify the impact.
UK Mainland Deliveries
- How much is delivery?
Click & Collect - FREE
Available 5 days a week (Monday to Friday, 9:00am to 5:00pm) and every alternate Saturday (9:00am to 5:00pm) from our Halles Warehouse.
Once all your items are in stock, we will contact you to arrange collection.
Click here for more information.
Delivery to Zone 1 - £20
Local postcodes SK, ST & CW.
Once all your items are in stock, we will contact you to arrange a delivery date.
(Delivery by a two-man Arighi Bianchi delivery team, where possible)
Delivery to Zone 2 - £39
Delivery to Zone 3 - £75
Delivery to Zone 4 - £95
UK mainland postcodes.
Please note that our current delivery areas exclude parts of Scotland.
For more information on which postcodes we deliver to, please see below.
(Delivery by a two-man Arighi Bianchi delivery team, where possible)
Rugs & Large Accessories - £9.95
Large accessories include items such as mirrors and lighting.
(Delivery by Arighi Bianchi or via Parcelforce)
Small Accessories - £4.95
Small accessories include items such as cushions and small ornaments.
(Delivery by Arighi Bianchi or via Parcelforce)
Fragile Accessories- £25.00
(Delivery by Arighi Bianchi or via Fragilistics LTD)
Unfortunately, we are unable to process orders which require delivery to the following areas: Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Northern Ireland and the Republic of Ireland. If you live in an area that we do not currently deliver to, please contact us so that we can help arrange an alternative solution.
- How will my order be delivered?
Where possible, we aim to deliver your furniture in our own-brand vans with a highly experience two-man delivery team, who will aim to make your delivery day pleasurable and stress-free.
The day before your furniture is due to arrive, we will contact you with an estimated time slot for delivery. If it's useful, we can also contact you 30 minutes before it's due to arrive.
If you've bought several things, we usually delivery everything together once all your items are in stock. However, if you need one thing urgently, please let us know and we'll do everything we can to help.
In most cases, unless the item/s delivered are self-assembly, providing access is available our delivery team will place your furniture in your chosen room and remove all packaging if needed. Please ensure to thoroughly check your furniture before signing the delivery note confirming the item/s have been received.
For long haul deliveries, unusual routes or smaller items - we reserve the right to use a third-party courier service where necessary.
For accessories, deliveries will be made using a third-party service (Parcelforce) that will require you to either be available for collection or to designate a neighbour/safe location in which to leave your item/s.
Delivery will be attempted 3 times, after which the item/s will be returned to us and we reserve the right to charge £5 to cover costs borne by the company if this happens.
If you have any concerns about you accessory delivery or know you won’t be available on the delivery date, please contact us on 01625 613333.
- I ordered an in stock item, will it arrive sooner?
We aim to deliver all item/s as quickly as possible, but please allow up to 3 weeks for delivery of in stock products as timings can vary based on your delivery area. We can never be sure how busy our delivery team is going to be.
- When will my order arrive?
As a number of our products are made for you (made to order, bespoke or not in stock) delivery times vary depending on your order. Please make a note of the estimated delivery time when you place your order to give you an idea of when our delivery team will be in touch. In some cases stock arrives with us sooner than expected, and once the stock is with us we will contact you to arrange a delivery date.
For in stock items, we usually give an estimated delivery time of up to 3 weeks. In many cases in stock items can be delivered sooner, depending on delivery location and availability.
If you are looking for a little more information on our deliveries, please contact the store on 01625 613333.
- Why is my delivery later than expected?
We always try to make deliveries on time but occasionally things don't go quite as planned. We apologise in advance if things get delayed and will always let you know if we can’t get to you on time.
The delivery times we give are an approximation and are given in good faith, but we can't be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances. However, we will always apologise and get things sorted as quickly as possible.
If you live out in the sticks, this can also delay us as we need to figure out the best way to get to you! Fear not, we will find you - it might just take us a little bit longer than expected.
Sometimes, especially during the holiday season, we may come across delays or restrictions in your area which mean we can’t get to you as quickly as we’d like. These things are very often out of our control, but we’ll make every effort to keep you updated. If we’re delayed by road works or diversions for instance, our team will let you know and we’ll get to you as soon as possible.
- What if the furniture doesn't fit on delivery?
When you place an order, please be aware that it's your responsibility to let us know of any difficulties we may have delivering to your property - narrow stairs or doors for instance. We need safe access to the room of choice, so please make sure the route is clear. If you have any questions or queries about this, please just get in touch.
Also, please note we're only responsible for delivery to your front door: any costs incurred affecting delivery - like the removal of doors or windows - are not the responsibility of Arighi Bianchi.
- Do you deliver outside of UK mainland?
Unfortunately, we are unable to process orders which require delivery to the following areas: Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Northern Ireland and the Republic of Ireland.
However, if you’d still like to purchase something from us, we’d hate to put you off! Please do get in touch and I’m sure we can work something out. Ring our store on 01625 233 333.
- What services do you offer?
We offer a wide range of services to help you make the right choice for you, when shopping with us in-store.
For blinds, wallcoverings, fabrics, curtains and bed throws we offer;
- Free expert in-house advice.
- Free measuring.
- Bespoke design and making.
- Expert fitting.
We also create bed throws and all other aspects of soft furnishings, so feel free to contact us with any ideas you might have and we'll be more than happy to help you bring it to life.
And if you're not sure sure what you're after feel free to come in-store and talk to our advisers or even enquire about our full Interior Design service, because sometimes there's nothing better than having a little guidance for a new look!
- Do you offer an Interior Design service?
Whether you're looking for more information or already know what you're after, some Interior Design guidance can really make a difference in adding that wow factor.
For more information contact our Interiors Department on 01625 613333 or email@example.com
- Do you sell ready made curtains?
We pride ourselves in making curtains that are a perfect fit for your home and because of this we do not currently offer ready made curtains.
- 15% off your first order.
Use code "FIRST15" at checkout for 15% off your first order.
Terms & Conditions
This offer is not valid in conjunction with any other percentage discount, promotion or offer.
Ends - 16.06.2019
- Free delivery on accessories & rugs.
FREE DELIVERY on all accessories & rugs.
Discount auto-applied at checkout.
Ends - 16.06.2019
- 10% off Father's Day accessories.
10% off all Father's Day accessories.
Discount auto-applied at checkout.
Ends - 16.06.2019
- Gin Giveaway
Terms and conditions:
For your chance to win, all you have to do is head over to our Facebook page and comment on the giveaway post your favourite Gin tipple.
Winner will be announced Tuesday 11th June after 12:00pm - any entries after this time will not be counted.
The prize includes a Gin & Prosecco Cushion, Gin Palace Street Sign, Gindependant Woman Street Sign, Pair of Shimmer Pearl Gin Glasses, Gin Mug, Gin Bottle Holder and a box of Flower House Cheshire Gin Truffles!
There is no cash alternative and the prize is non-transferable.
No entries on behalf of third parties will be accepted.
The promoter's decision is final, and no correspondence will be entered into.
The giveaway is open to permanent UK residents aged 18 or over, within our areas of delivery.
Employees of Arighi Bianchi and their families, agencies or anyone directly connected with the competition are not eligible to enter.
Arighi Bianchi reserves the right at any time to modify or cancel the competition if it believes that it has been affected by events beyond its control. (i.e. virus, unauthorised human intervention or anything that could directly affect the terms and conditions of this competition).
Must be claimed within 5 working days failure to do so will result in a new winner being chosen.
This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.