Customers commonly request assistance for:
The Staingard protect6 plan offers comprehensive cover for a wide range of accidental damage and staining, so you can continue to enjoy your home with confidence:
✓ Staining (food & drink spills, cosmetics, make-up or tanning products, bodily fluids, ink, paint or glue, dye transfer, wax or wax polish)
✓ Damage (Rips, teas or punctures, burns, scuffs or scratches, chips or dents, pet damage, damage to glass or mirrors)
✓ Structural issues (Frame breakage, recliner mechanism faults, button or zip failure, peeling veneer or leather, electrical faults, foam, fibre, seam or stitching issues)
What is Protect6?
Furniture is part of everyday family life. Spills, scratches, pet mishaps and other issues can arise, even when you take good care of your home.
Protect6 gives you access to a dedicated support process if something happens to your furniture within the 6-year care period.
Where a Service Request is accepted, Staingard may arrange practical assistance. This may include advice, cleaning products, a technician visit or other support, which may include cleaning, repair, replacement or retailer credit where appropriate, depending on the circumstances and the applicable plan terms
How assistance may be provided
Where a Service Request is accepted, Staingard may provide assistance in a number of ways. The assistance provided will depend on the circumstances of the request and the applicable Protect6 terms and conditions.
This may include advice, cleaning products, a technician visit or other practical assistance. Where appropriate, this may also involve cleaning, repair, replacement or retailer credit.
Dedicated support process
Protect6 gives customers a clear route to contact Staingard if they need assistance within the 6-year care period
Protect6 is provided on a discretionary basis by Staingard Protect and is administered in accordance with the Protect6 terms and conditions.
Full terms and conditions are available from your retailer.
The Protect6 discretionary Furniture Care Plan is provided by Staingard Protect Limited and administered by Staingard Limited.
Furniture care for everyday life
Protect6 has been created to provide a straightforward support process for customers who want help looking after their new furniture within the 6-year care period.
For full details on what’s included with the Staingard Care Plan, including terms, exclusions and service information, you can explore the full guide below.